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Beyond the call of duty: Zenith Aviation goes the extra mile in Beirut

As part of our remit as an approved maintenance facility, we provide support to aircraft with issues serious enough to prevent them from flying.

Recently, we had a more unusual request where we were asked to visit a stricken Bombardier Global 5000 which had reported Nose Wheel Steering failure – in Lebanon.

Travelling from our base at Biggin Hill, one of our Aircraft On Ground (AOG) engineers – Scott Taylor – took on the task to travel to Beirut, but the support work turned out to be the least of Scott’s challenges.

Overnight, the country fell into severe civil unrest; Scott woke to locals setting fire to cars and piles of tyres being thrown off highway bridges at passing vehicles. In response, the military and private enforcement tried to disperse crowds by firing automatic weapons into the air.

Going beyond the call of duty, Scott was keen to stay and get the job finished for the safety of the customer, so they would be able to leave if the situation escalated. However, with customs locked down, eventually military escort was needed to get the required part which would allow the aircraft to return to service.

Scott’s reward for going the extra mile was a night on the terminal floor before getting the only flight back to the UK. Director of Maintenance, Aaron Hughes, commented on Scott’s commitment to getting the job done,

“Never a truer word has been spoken when it is said that it’s the people that make the difference, and can either make or break a business. This incredible story is a great example of that; Scott has exemplified our spirit and determination to do the best job possible – the reason why the likes of a customer stranded in Beirut would make the call to Zenith Aviation first.”

Zenith Aviation is an approved maintenance facility, predominantly supporting Bombardier aircraft from their base at London Biggin Hill. With a team of highly trained and experienced operational ground staff, the company is trusted to meet the diverse needs of aircraft owners anytime, anywhere.